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Monday, July 13, 2020

TRAI raised questions on premium plans of Vodafone-Idea and Airtel, decided to cancel

TRAI raised questions on premium plans of Vodafone-Idea and Airtel, decided to cancel


Both companies provide better facility to their premium postpaid users than other users through Airtel Platinum and RedX postpaid plans respectively.

Telecom regulator (TRAI) has directed telecom companies Bharti Airtel and Vodafone Idea to hold their premium postpaid plans. Both companies provide better facility to their premium postpaid users than other users through Airtel Platinum and RedX postpaid plans respectively. Both companies promise to give users better internet speed than other users in these postpaid plans. Because of which these users are given priority over other users.

According to the PTI report, TRAI has instructed both telecom service providers to discontinue this specific plan with immediate effect. TRAI has written a letter to both operators asking questions about this premium postpaid plan. The regulator has told both companies in their letter that if a customer pays more money then why are they being given priority for basic services?

In fact, for a long time, questions were being raised that a priority network has been created by declining the services of other customers. The regulator has also asked the question whether preferential paying customers in those specific plans came at the expense of declining service to other customers? TRAI has asked both operators how they are protecting the interests of other common customers.

Following this TRAI order, an Airtel spokesperson said, "We are full of enthusiasm to provide the best network and service to all our customers." The Airtel spokesperson further added that at the same time, the company will enhance service and accountability for postpaid customers. Wants to increase TRAI has given 7 days to Airtel to answer it.

Let us tell you that Airtel had announced recently that postpaid users who pay Rs 499 or more per month will be given preference over 4G network. These users will be provided better internet speed than other users. Vodafone-Idea has likewise launched its RedX postpaid plans, in which customers have promised to provide data at 50 percent better speed than other customers.

A Vodafone-Idea spokesperson said, "The Vodafone RedX plan offers many other benefits to our valued postpaid customers, including unlimited data, calls, premium services, international roaming packs." Committed to providing data services.

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