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Thursday, September 2, 2021

TRAI's new instructions, customers will not get extra benefits on porting mobile number, know why?

TRAI's new instructions, customers will not get extra benefits on porting mobile number, know why?



Such a guideline was issued by TRAI when TRAI received many complaints from the telecom providers claiming that maximum benefits are being given to the customers on porting the mobile number by the telecom companies.


The Telecom Regulatory Authority of India (TRAI) has issued a strict instruction to all the telecom service providers on Thursday. In which it has been said that telecom companies should ensure that their channels, distributors and retailers do not offer special tariffs to customers, due to which customers are getting mobile number portability (MNP) on other networks.

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TRAI issued guidelines


Let us inform that such a guideline was issued by TRAI when TRAI received many complaints from the telecom providers, in which it was claimed that on porting mobile numbers on behalf of telecom companies, customers would get maximum benefits. More benefits are being given. Due to which customers are rapidly shifting from one network to another. After such complaints, instructions have been given to follow the new guidelines of TRAI. It is worth noting that MNP is a kind of facility, in which customers have the option to shift to another network in case of network failure or call drop problem. But telecom companies are considering this facility as an opportunity and seeing extra benefits are adding customers of other networks with them.


The new guideline will be implemented with immediate effect


TRAI in its directive directed all Telecom Service Providers (TSPs) to ensure "with immediate effect" that tariffs are offered to the regulator only through their channel partners, distributors, retailers or third party apps . Further, TRAI said that the responsibility and responsibility of ensuring compliance with the guidelines and provision will rest with the telecom service providers, where the operator's name or brand is used for selling and marketing the product.

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